Refund policy

We want you to be happy with your order.


If a product is faulty in any way, you can return it within 14 days. Contact our customer services team.

  • In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email
  • If the fault cannot be verified over email, you may need to return the item to us for inspection
  • In that instance, a determination can then be made as to the state of the product
  • Please do not send your products back without contacting us

Please note we work in accordance with these provisions:

  • Non-Faulty Goods: We cannot accept returns of non-faulty goods because the products have been personalized or customized specifically for you.

We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs.

It is only when we receive the item in its original state, that we will redo or recommend a remedy for a faulty item.

Please note: if the product is in an used condition, we will not be able to offer you a remedy for faulty workmanship where we may repair the item. Where there is a minor fault, we may suggest an alternative remedy.